For those of you that haven't had the pleasure of eating Chick-Fil-A, you're in for a new addiction of delectable proportions.  Famous for chicken sandwiches, nugs and customer service.  They'll be opening early 2023 off Miller Road & Austins Parkway on the current sonic property.

Speaking of customer service, think about things you hear while dining out around Mid-Michigan. You can tell if a bartender or server hates their job.  They're not afraid to tell you about it.  Or worse yet, I've heard people yell at customers after they received the wrong order.  I mean, if you've got James Corden coming into your restaurant to light you up, rudely... Then, go for it.

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Chick-Fil-A is very restrictive in how it operates restaurants and who can own & operate them, too.  That ensures a consistent, strong focus on success -- not only in the financial sense, but customer satisfaction, too.

Their training is very specific when a customer says, "thank you," you'll never hear an employee say something like "no problem," "sure," "anytime," "of course," "all set," "happy to help," "for sure," "alright," "you're so very welcome," "bet" or flat-out being ignored.  Nope, Chick-Fil-A trains every employee from the owner, down, to say, "My Pleasure."  They are not allowed to deviate.

Aside from great customer service and good food there is a big downside to dining at Chick-Fil-A -- the drive through line.  You'll see it and want to change your mind, but those waffle fries & nuggets are calling your name.  Chick-Fil-A invented the double drive-thru but abandoned that for a line that wraps around the building twice -- I'm not kidding -- and humans standing in the heat or cold with tablets to take your order.  They're currently working on a double line drive-thru to speed it up, though.

While in line be sure to follow signs and not blocking the person getting their food at the window -- or you'll stop everyone else from moving along.  Don't be surprised if traffic is backed up out to Miller Road for that reason.  Keep that in mind if you're running low on gas.

Pro-tip: if you take your dog, they'll usually ask if they can give a treat.  My dog loves that part the most.

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